Team Leader (Training)

Job No: 16108

Location: Alice Springs, NT

About the Organisation

STEPS is a vibrant employment, community service and training organisation, assisting people with a disability to become active and contributing members of their communities.

All people deserve opportunity to reach their potential. In 1989 STEPS was established, with a focus of bringing self-esteem and quality of life to people with a disability, through assisting them to attain gainful employment.

STEPS' Community Services and Training Divisions have since been launched, delivering a broader range of services with the same commitment to the original values and mission of the organisation.

STEPS principal Funding source is the Federal Department of Education, Employment and Workplace Relations (DEEWR), and is a quality accredited organisation, operating in accordance with the Disability Service Standards and the Australian Quality Training Framework.

About the Alice Springs region

With year round blue skies, stunning landscapes and a vibrant community, it's no wonder that people from all walks of life call Alice Springs home.

Only a two hour flight from most Australian cities, Alice Springs is renowned for its unique identity and rich cultural heritage. It is situated in the geographic centre of Australia near the southern border of the Northern Territory and because of its size and remoteness, the Alice is home to a close-knit and engaged community.

With a world-class teaching hospital, a university, two shopping malls, numerous private and public schools and a variety of recreational facilities, Alice springs is a major communications and commercial centre and has most of the services you would find in any Australian city. 

About the Opportunity

STEPS has an exciting opportunity for a skilled and motivated Team Leader to join its Alice Springs Team.

Reporting to the Site Manager, the main aim of this pivotal role is to support, develop and supervise the Training Team to deliver a specific range of training services and promote other services to meet established targets, in a productive, client-centred, community-based and financially aware working environment.

Some of the key responsibilities of this role will be to:

• Supervise and coordinate the activities of the Training Team, to ensure a consistently high standard of client service is provided;
• Deliver outstanding ongoing client support, as required under established contracts, by developing and fostering client relationships, and promoting and maintaining a high level of client service focus by all staff within the Training Team;
• Working with the Site Manager and other members of the Site Operations Team to provide an integrated range of services to meet client needs;
• Coordinating operations and procedures for all training programs;
• Developing, maintaining and reviewing individual performance plans and ensuring the achievement of all agreed outcomes align with the Strategic Plan and other operational plans; and
• Assisting the Site Manager to meet and maintain targets and standards required for tender compliance, efficiently and cost-effectively.

The successful candidate will be a results-focused and goal-driven team leader with demonstrated supervisory experience in a similar service environment. You will need an understanding of contemporary issues in the provision of services to disadvantaged and culturally diverse clients, as well as sound knowledge of the principles of continuous improvement, quality management, employment legislation and customer service standards. Certificate IV in Training & Assessment is required to be considered for this role.

STEPS is looking for a supportive 'people person' with excellent coordination and relationship building skills. You will require strong communication, analytical, computer skills, the ability to manage a team during times of change and innovation, and demonstrated flexibility and enthusiasm for addressing unexpected new challenges at short notice.

A current C class driver's licence and criminal history check are essential.

This is a pivotal role within STEPS offering real rewards and job satisfaction. Joining this friendly team and dynamic organisational culture, you will never be bored!

You will be encouraged to maintain a healthy work/life balance, working Monday - Friday, and enjoying 5 weeks of annual leave per annum as well as ongoing professional training supported by the organisation.

In return for your hard work and dedication, you will be rewarded with a competitive base salary circa $51,915 + super. Salary sacrificing options also exist, to increase your take-home pay!

In addition STEPS is offering the successful applicant a 5% remote allowance and $1,200 payment towards airfares after 12 months continuous service.

If you're interested in leading a team of talented professionals committed to ensuring that STEPS clients receive the very best training available, Apply Now!

Please note: Applications close at 5pm, Monday 22 Feb 2010.