Branch Manager - Alice Springs

Job No: 16112

Location: Alice Springs, NT

• Outstanding opportunity for a talented Branch Manager to manage a diverse Training, Employment & Community Service team, and grow the Alice Springs site of this dynamic organisation!

About the Organisation

STEPS Disability Qld Inc is a vibrant employment, community service and training organisation, assisting people with a disability to become active and contributing members of their communities.

All people deserve opportunity to reach their potential. In 1989 STEPS was established, with a focus of bringing self-esteem and quality of life to people with a disability, through assisting them to attain gainful employment.

STEPS' Community Services and Training Divisions have since been launched, delivering a broader range of services with the same commitment to the original values and mission of the organisation.

STEPS principal Funding source is the Federal Department of Education, Employment and Workplace Relations (DEEWR), and is a quality accredited organisation, operating in accordance with the Disability Service Standards and the Australian Quality Training Framework.

About Life in Alice Springs

Year round blue skies, stunning landscapes and vibrant, diverse and warm communities - that's life in the Northern Territory! Only a short flight from most Australian cities, Alice Springs is not just a must see destination renowned for its identity and rich cultural heritage, but is a remarkable community to set up home in!

Alice Springs is one of the remotest places in the world, but it's no country town. The Alice is a major communications and commercial centre, with services you would find in any Australian city. It has a world-class teaching hospital, a university, two shopping malls, numerous private and public schools and a variety of recreational facilities. Because of its size and remoteness the Alice is home to a close-knit and engaged community.

People from all walks of life find themselves calling Alice Springs home.

About the Opportunities

If you are a skilled and motivated Branch Manager who thrives in challenging and new environments, STEPS has an exciting opportunity for you to further develop and lead their Alice Springs team!

The main aim of this vital and varied role is twofold: to coordinate and manage the team in providing integrated, quality services and programs as well as to grow the sites through business development initiatives. The site provides an integrated range of services, and as such your team will be comprised of Employment Services for disadvantaged clients, Trainers for programs such as LLNP and Home and Community Care, admin/support staff, Team Leaders for Employment Services, Employment Services and Community Services, and Youth Connections staff.

It is imperative that the Branch Manager fosters a productive, client-centred, community-based and financially aware working environment.

Some of your specific duties will include:

• Delivering all services and programs within site budget and according to established targets and plans;
• Coordinating the activities of the team, to ensure a consistently high standard of client service is provided;
• Coordinating site logistics, operations and procedures;
• Managing policy implementation and compliance within the site;
• Ensuring adequate human, financial and physical resources are in place to meet the business objectives;
• Assisting in the preparation of documents such as tenders and reports as required;
• Implementing marketing activities within the site; and
• Building staff and client relationships.

Ideally, the successful applicant will hold a combination of Certificate IV in Frontline Management and three years supervisory experience in a service environment. You will need a broad knowledge of the principles of Continual Improvement and Quality Assurance, and a demonstrated ability to incorporate these principles in your day-to-day tasks.

Importantly, you will understand contemporary issues in the provision of services to disadvantaged people and the community. Considering the diversity of STEPS' clientele, applicants with demonstrated cross cultural awareness will be held in high regard.

While you will not need to have extensive, detailed knowledge in each of the service areas, experience would be beneficial as you will drive the staff to deliver on service expectations. You will be skilled at motivating multidisciplinary teams to strive to provide an outstanding level of client satisfaction. It would be an advantage to have experience in Government funding or managing Government contracts.

This role will suit a flexible, hard-working individual with a passion for and focus on continual improvement. You will possess outstanding interpersonal and relationship building skills, allowing you to communicate effectively with internal and external staff/clients, and to source and develop new business.

This is an extremely rewarding and satisfying position that will provide you with professional development opportunities. You will join a friendly team and a dynamic organisational culture, and never be bored!

You will be encouraged to maintain a healthy work/life balance, and enjoy 5 weeks annual leave per annum.

In return for your hard work and dedication you will be rewarded with a generous salary package made up of:

• A competitive base salary circa $70K
• 5% remote allowance
• 9% superannuation
• Company vehicle 
• Access to salary sacrificing arrangements
• After each 12 months continuous service, you will be reimbursed $1,200 for airfares to use as you please.
  

If you are a talented manager who is driven by client satisfaction, this is an outstanding opportunity to join a leading service provider - APPLY NOW!