Reservation Consultants (Night Shift)
Job No:
16391
Location:
Hampton, Melbourne
- Would you love to work for a travel company seeking to provide the best customer service in the industry?
- Would you like to advance your career with Australia's premier touring company?
- If so, this unique opportunity is for YOU!
About the Organisation
A family-owned company since its auspicious conception in Melbourne the 1920s, Australian Pacific Touring (APT) now has a third generation of the McGeary family contributing to the APT Group's success.
As the number one tour operator in Australia and New Zealand, the company is committed to the continuation of its role as a fully integrated travel business by owning and operating its touring and cruising operations.
The APT Group recently embarked on a program of international growth, with the objective of positioning the company as a truly global tour and cruise operator and one of the world's leading travel companies. In doing so, the company has embraced an efficient, goal-oriented business that nurtures and develops a culture of exceptional performance. APT will continue to expand on present commitments to touring in regions that include Europe, Scandinavia, the Americas and Asia.
About the Opportunity
APT has exciting full time opportunities for two Consultants to join their dynamic Reservations Team, based in the Melbourne bayside suburb of Hampton!
Working within the Reservations Team, you will be responsible for sales and service of travel bookings for APT's UK or USA customers including international, domestic product and air bookings across all APT Group brands.
You will also coordinate correspondence with customers, brochure requests and the follow up of telemarketing prospects with potential sales conversion.
These are full time roles, working an 8 hour shift on a rotating roster between the hours of:
- For UK service: 7pm - 5am (or 5pm - 3am depending on daylight savings); or
- For USA service: 1am - 12pm.
You will also work approximately one Saturday per month, on a rotational roster.
APT prides itself on delivering exceptional customer service, so for these roles a background in providing outstanding service to a wide range of customers is essential.
The company is looking for confident, people-focused and enthusiastic individuals, who have a real passion for travel, experience in the travel industry (preferably in retail) and the desire to provide customers with the best service in the industry! You need to have experience in a telephone sales environment, and demonstrate excellent verbal and written communication skills. Additionally, you will have good attention to detail, and will thrive in a team setting.
An established and growing Australian travel company, APT is proud of its great team environment and supportive management, ensuring that every staff member has an opportunity to enjoy and learn from their work.
The successful applicants will enjoy an attractive remuneration package, and will get the chance to take off, with 5 weeks annual leave per year!
Not only does APT offer a unique and invigorating career, the company is held in high regard and working with APT will open many doors in the travel and tourism industry.
If you are an enthusiastic customer service representative with a passion for travel and a "can do" attitude, Apply Now!
