Area Manager - South Queensland

Job No: 19050

Location: Maroochydore, QLD

About the Organisation

STEPS is a vibrant employment, community service and training organisation, assisting people with a disability to become active and contributing members of their communities.

All people deserve opportunity to reach their potential. In 1989 STEPS was established, with a focus of bringing self-esteem and quality of life to people with a disability, through assisting them to attain gainful employment.

STEPS' Community Services and Training Divisions have since been launched, delivering a broader range of services with the same commitment to the original values and mission of the organisation.

STEPS principal Funding source is the Federal Department of Education, Employment and Workplace Relations (DEEWR), and is a quality accredited organisation, operating in accordance with the Disability Service Standards and the Australian Quality Training Framework.

About the Opportunity

STEPS has an exciting opportunity for a skilled and motivated Area Manager - South Queensland to lead and develop its site teams within a specified area and provide integrated, quality services and programs!

The Area Manager has a primary focus on strategic implementation and maintenance of an appropriate workplace culture, with a secondary focus on operational detail. The Area Manager will attend to operational detail and meet established service and/or business targets within the Area, through the activities of the Site Managers and Site staff. The position holder will provide leadership, personal and professional development, coaching and mentoring for all persons within the Area Team.

One of three Area Managers reporting to the Chief Operations Manager, some key result areas and responsibilities include:

• Client service and relationship management:
  • Provide leadership across area sites to protect existing client relationships and build new client relationships, products and services; and
  • Manage and coordinate the activities of the Site Managers and Site Team Staff, to ensure a consistently high standard of client service is provided.

• Area and site operations:
  • Manage all operational matters including ongoing analysis and organisation of the Sites within the area, logistics, office operations and procedures.

• Compliance, quality and administration:
  • Meet and maintain targets and standards required for Contract compliance, efficiently and cost-effectively; and
  • Ensure adequate human, financial and physical resources are in place to meet the business objectives.

• Team management:
  • Provide positive leadership to the Area Team.

Ideally, the successful applicant will hold a combination of a tertiary qualification in an area such as management, social sciences, or health or equivalent (or education, training and/or relevant experience equivalent to the completion of a tertiary qualification). You'll also demonstrate 3-5 years relevant work experience related to client service delivery, and implementation of a range of inter-related and complex contract requirements, controls and/or project management.

You will have a sound knowledge of the principles of Continuous Improvement, Quality Assurance, Employment Legislation, Relationship Building and Customer Service standards and an understanding of contemporary issues in the provision of services to disadvantaged and culturally diverse clients.

Importantly, you will possess proven supervisory skills including the ability to manage staff and the ability to manage workloads to meet deadlines.

You will also have effective relationship building and networking skills and a demonstrated ability to undertake high level strategic service analysis of client needs.

This is a pivotal role within STEPS. Joining this friendly team and dynamic organisational culture, you will never be bored! Although you will be based at head office in Maroochydore, extensive travel will be required - taking you around the Coast to Hervey Bay and Maryborough!

You will be encouraged to maintain a healthy work/life balance, and enjoy 5 weeks of annual leave per annum as well as ongoing professional training supported by the organisation.

In return for your hard work and dedication, you will be rewarded with a generous package of circa $96k which incorporates 9% super and vehicle. Salary sacrifice options also exist for you to increase your take-home pay.

If you are a talented Manager ready to make your mark on the expanding services of a leading service provider - APPLY NOW!